Frequently Asked Questions About JCO Technical Help Contact JCO Feedback Frequently Asked Questions About JCO I'm an ASCO member and my subscription to JCO has expired. How can I get access? I'm not an ASCO member but my paid subscription to JCO has expired. How can I renew? I have forgotten my JCO password. I need to update my mailing or e-mail address. I am missing a print issue of JCO. How can I order the JCO Legacy Archive? I can't find an abstract. I have a question about a manuscript. I am interested in other ASCO publications. I am interested in patient information and communication. I have a permission or reprint request. [Top] Technical Help Why don't you have the current issue online? Why are some author names misspelled? Why are the figures in articles so small? I can't read them. Do I need any additional software to view expanded thumbnails? When I click on a medium-sized image to expand it, why do I get a HUGE picture that covers my whole screen? Why do you store large images rather than scaling them to the size of a screen so we don't have to resize them when viewing them? How can I export reference data to a citation manager? Why don't articles print very well? Why are the figures listed out of order? Why do you use all those tiny images in the text? Why are these "torn piece of paper" or "question mark" icons showing up all over the article? Why can't I get searching to work? Click here for additional help. [Top] Contact JCO JCO Customer Service E-mail: jcoservice{at}asco.org Phone: (888) 273-3508 or (703) 519-1430 Fax: (703) 518-8155 2318 Mill Road, Suite 800 Alexandria, VA 22314 Hours: 8:30 a.m.-5:30 p.m. ET Monday-Friday JCO Editorial Office E-mail: jco{at}asco.org Phone: (703) 797-1900 Fax: (703) 684-8720 2318 Mill Road, Suite 800 Alexandria, VA 22314 [Top] Feedback Still have questions? Send us Feedback. [Top]